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On the screen, his wireframes showed a sheet of paper in mid-flight. “We’re dealing with a highly nonlinear entity moving at a very high speed,” he said. Wearing designer sneakers, hip-hugging maroon trousers, a trim plaid shirt rolled to the elbows, and elegant stubble, he began to pace in front of a whiteboard.īruce Thompson, the computer modeller who sat at the head of the table, had spent days creating a simulation of the jam. Born in Brooklyn, he grew up in Puerto Rico before going to graduate school in Rochester, where he is now a fixture of the city’s wintertime indoor beach-volleyball scene. In the study of paper jams, Ruiz has found his Fountain of Youth: he is fifty but looks almost two decades younger. “It’s the worst-case scenario,” Erwin Ruiz, the leader of the paper-jam team, said. As more sheets rushed into the same space, they created a pile of loops and curlicues-what the jam engineers called a “flower arrangement.” They dragged on the platform below, and, like a trapeze flier missing a catch, the paper sank downward. At the apex of its trajectory, at the moment when it was supposed to connect with the conveyor belt, its back corners drooped. Unfortunately, the press was in a hot and humid place, and the paper, normally lissome, had become listless.

Midway through the printing process, the paper was supposed to cross a gap flung from the top of a rotating belt, it needed to soar through space until it could be sucked upward by a vacuum pump onto another belt, which was positioned upside down. The paper they had fed into the press was unusually thin and light, of the sort found in a phone book or a Bible. The jam had occurred in Asia, where the owners of a Xerox-manufactured printing press were trying to print a book. They wanted to see more clearly the screen at the front of the room, on which a computer model of a paper jam was projected. On a frigid winter afternoon, a group of engineers gathered there, drawing the shades against the late-day sun. On the social-media site Foursquare, one visitor writes that it’s “like Hotel California.” Conference Room C, near the southwest corner, is small and dingy it contains a few banged-up whiteboards and a table.

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To hear more feature stories, download the Audm app for your iPhone.īuilding 111 on the Xerox engineering campus, near Rochester, New York, is vast and labyrinthine.

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